Refund policy

Refund Policy

Thank you for shopping with us!

We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our refund policy below.

1. Returns & Exchanges

• We accept returns and exchanges within 30 days from the date of delivery.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Some items, like personalized or opened products, may not be eligible for returns. Please contact us for clarification.

2. Refund Process

• Once we receive your returned item, we will process your refund within 10-14 business days.

• Refunds will be issued to your original payment method. Please note, it may take additional time for the funds to reflect in your account.

3. Shipping Costs

• Shipping costs are non-refundable. If you’re returning an item, you will be responsible for the return shipping fee unless the product is faulty or incorrect.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will assist you with a replacement or refund at no additional cost.

5. How to Return an Item

• To initiate a return or exchange, please contact our customer service at info@prospacedigital.com with your order number and details about the product.